Payment

Our website www.dry-ager.com is not the only one that is secure. The whole ordering experience is as well – your personal data is safeguarded using an SSL encryption. Below, you will find the payment method options that we offer for orders placed in our online shop.
For authorities, larger industrial and corporate customers the option of a delivery without prior payment is possible. Please call our The Dry Ager Guy team to find out more by dialing +971 52 307 4000 or send us an email to info@thedryagerguy.com

Via your Paypal account, direct debiting from your bank account or via credit card

Pay safely and conveniently using Paypal over the encrypted SSL connection of our shop. Your advantage: your payment reaches us just a few moments after the order confirmation, and your items are prepared for distribution in accordance with our delivery times, without delays.

Credit card Visa or Mastercard

Pay fast and secure via credit card over the Lava encrypted SSL connection. Your advantage: the goods, which are permanently stored will be shipped within 24 hours on weekdays.

CASH or DEBIT CARD (available for Cash on Delivery orders)

Please note, that the device can only be transported standing upright.

Shipping information

The DRY AGER and OTTO WILDE units are well-secured in stable polystyrene-cardboard packaging on a stable big wooden-pallet when the distribution takes place. This means that your device is safe from the possibility of being damaged. The forwarding company delivers the device with the help of a lifting ramp and informs you by phone, deciding on a time that fits you best, prior to arriving at your address.

Parcel delivery items as well as special gear and small appliances (for orders that don’t contain the maturing fridge) are delivered. The meat is delivered via third party or by The Dry Ager Guy Team. A tracking number will be sent to your email, so that you are able to keep close watch of your order.

The multiple booking / orders / shipments may result in multiple postings to the cardholder’s monthly statement.

All deliveries within Dubai, Abu Dhabi, and Sharjah are free of charge with a minimum order of AED 300.00. All orders below AED 300.00 will be charged with a delivery fee of AED 35.00.

Deliveries to Al Ain is by special request and only upon availability.

Deliveries to other parts of UAE (Ras Al Khaimah, Fujairah, Ajman, and Umm Al Quwain) are not available at the moment.

As soon as your order is confirmed through our online payment gateway, dry-ager-me.com, we will contact you by either call or email to confirm your order, exact location and delivery time.

OUR GUARANTEE

Selling and shipping high-quality meat is what we do every day. We’re certain you’ll love our products and our great service. If you have any concerns, contact us within 30 days of receiving your order.

• Weight: Our products are priced to meet a minimum weight.
• Condition: Your order will arrive in ideal condition, either frozen or partially frozen.
• Accuracy: You will receive the product you order, and it will be the size indicated on our site or larger.
• Timeliness: We work to deliver on the exact delivery date requested, but we are at the mercy of transit delays beyond our control. Your order will arrive +/- 1 day from the requested date. We package your order with ample insulation and cooling elements for safe transport if an additional day is required.

Please do not refuse delayed packages. We ask you to accept the package and notify us if there are any issues. We cannot fulfill our guarantee if a package is refused.

CANCELLATION POLICY

If the customer cancels an order after confirming and paying through our online payment gateway, dry-ager-me.com will charge a cancellation fee.

A. Instructions for cancellation

Right to cancel
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (WORLD STAY SAFE GENERAL TRADING L.L.C. Tel: +971 52 307 4000; Email info@thedryagerguy.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

B. General information
1) Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
2) Please do not return the goods freight forward.
3) Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.

RETURN AND REFUND POLICY

It is the policy of dry-ager-me.com to ensure that all products are supplied to our customers in perfect condition and that all precaution is taken to deliver the highest quality products. By signing our receipt upon delivery, the customer confirms that the products delivered are exactly what was ordered and are in perfect condition.

Items that are delivered to our customers can be exchanged or replaced within 24 hours from delivery date. Any issue should be emailed to us and include photos. Refunds are on a case to case basis and are at the discretion of the manager on duty. A refund is based on the products being returned to us in the same condition they were delivered as well as in the same state, frozen or chilled; with tags & original packaging in place. Refunds will take up to 14 days to process. Refunds will be done only through the Original Mode of Payment.

We reserve the right to make changes at any time.